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Yes. Rest assured that our services strictly adhere to HIPAA-compliance standards and privacy guidelines. We employ state-of-the-art technology to maintain the utmost security and confidentiality of your personal information. Your privacy is our priority, and we take every measure to ensure the protection of your sensitive data.

If you visit a Quest Diagnostics location, the cost of lab tests is fully covered as part of your monthly subscription, with no additional fees. However, you may decide to get your labs completed elsewhere. The cost of labs may also vary if you are using insurance or paying out-of-pocket. To determine whether lab testing is covered by your insurance plan, we recommend reaching out to your insurance carrier directly.

Our Fridays program is a month-to-month commitment. We provide options for refunds or early cancellation:

1. If you are deemed ineligible for the program based on new lab results or unforeseen factors that emerge after at least one virtual consult, you may cancel immediately. However, please note that refunds for prior months will not be issued.

2. If the medication’s cost makes it financially impractical for you to continue with the program, you may cancel immediately. However, please be aware that refunds for prior months will not be granted.

3. You may cancel at any time and will receive a full refund for the current billing cycle as long as you haven't had your visit for the month. Refunds for prior months will not be issued. However, please note that if you cancel within 24 hours of your appointment, a $20 "no-show" fee will be incurred and you will receive a refund minus this "no-show fee."

If you have any inquiries or wish to request a refund or cancellation, please reach out to our dedicated customer care team at [email protected]. We will be more than happy to assist you.